FAQs

Accessories

  • How do I fit the newborn insert?

    Please click here to see our friends Newbie and Me demonstrating how to fit the newborn insert.

  • Which car seats are compatible with egg2®?

    Many of the leading brands are compatible with the egg2®, including Maxi Cosi and Cybex – click here for a full list of tested car seats.

  • Will the new egg2® special edition footmuff fit the original egg®?

    Yes it will fit, however it will be longer than the seat.

  • Will the egg2® carrycot fit the original chassis?

    The new egg2® carrycot will fit the original egg® chassis, however this has not been tested.

  • Can you get a tandem seat in egg2® colourways?

    We currently have the following colourways available in a tandem seat: Monument Grey, Quartz, Just Black and Jurassic Grey.

  • Do existing accessories fit the egg2®?

    Most of the original accessories will fit the egg2®, including: multi car seat adaptors, height adaptors, newborn insert, egg ride on board, egg bottle holder, egg parasol. You will however require egg2® tandem adaptors for doubling up.

  • Does the newborn insert fit the egg2®?

    Yes, you are able to use the newborn insert with the egg2® stroller as an alternative to purchasing a carrycot.

  • Does the egg2® Stroller come with a raincover?

    Yes, a raincover is included with the stroller and carrycot.

Care and Maintenance

  • How do I maintain the wheels?

    We recommend you regularly clean and lubricate your wheels, using silicone spray or petroleum jelly. It is important to regularly check for grit and sand within the wheel fixtures, as these can corrode metal parts unless removed.

  • I am having trouble removing my car seat from the multi car seat adaptors.

    Some car seats may be stiff and difficult to remove from the car seat adaptors, this is because they are designed to fit a range of different brands which all have different openings. If you experience this, check the adaptors are clean and free from damage, and check the car seat opening is clean and not damaged. You can also spray a small amount of furniture polish onto the adaptors, or apply a small amount of petroleum jelly and wipe away the excess.

  • How do I clean egg2® fabrics?

    Fabrics should be cleaned in accordance with the care labels – but generally hand wash or sponge clean only,  using a mild detergent and warm water.

  • I have an issue with my stroller, what do I do?

    If your stroller is within warranty, in the first instance contact the retailer you purchased from who can advise. If your stroller is without of the warranty period, you can contact us on 01509 816444 or email info@eggstroller.com where we can advise – charges may apply depending on the issue.

General

  • Will the egg2 wheels fit the original egg?

    Unfortunately not, the egg2 wheels are designed specifically for the new chassis which has a longer wheel base and folding system.

  • How do I fit the hood of my new egg2?

    It’s really simple – firstly zip the hood on and extend the canopy, then line up the clasp with the seat frame and snap on using the palm of you hand in the middle of the clasp. Please see a video here on our Facebook page.

  • Will egg2®fit in the boot of my car?

    You can check out the product specifications here, to help determine how egg2® fits into your lifestyle.

  • When should I order my stroller?

    We would advise expectant parents to starting thinking about their baby transport needs as soon as possible, and order at least 3 months before the baby is due.

  • How can I buy egg2®?

    You can order egg2® from any egg stockist – click here to find your local store.

  • Do you do packages?

    Yes, all egg2®‘s are available to purchase as part of a luxury 8-piece package – saving you money compared to if you purchased items separately. Packages include: stroller, carrycot, fur liner, footmuff, backpack, egg Shell car seat, Isofix base and multi car seat adaptors. Click here to find your local retailer.

  • Is the egg2® suitable for twins?

    Yes, you can purchase tandem adaptors to convert the chassis into a double. Click here to find out more about tandem configurations.

  • How much does the egg2® basket hold?

    The basket holds up to 3kg, with a maximum volume of 21 litres.

  • How long is the warranty of the egg2® stroller?

    From the date of purchase, the chassis and seat frame has a warranty period of 24 months. The carrycot, fabrics and raincover have a warranty period of 6 months.

    The warranty only applies to the original purchaser and is non-transferable.

  • I have an issue with my stroller, what do I do?

    If your stroller is within warranty, in the first instance contact the retailer you purchased from who can advise. If your stroller is without of the warranty period, you can contact us on 01509 816444 or email info@eggstroller.com where we can advise – charges may apply depending on the issue.

  • Where can I find the serial number of my egg2®?

    The serial number is located on the inside, back right leg of the chassis.

  • How long can I use my egg2® for?

    The egg2® Stroller is suitable up to a maximum of 25kg. The carrycot is suitable up to 9kg.

  • Can you remove the wheels easily?

    Yes! The wheels come off very easily, the back wheels via the central release button and the front wheels on the inside of the chassis above the wheel.

  • Do you sell chassis’ separately?

    Unfortunately we do not sell chassis’ on their own.

  • Will the egg2® carrycot fit the original chassis?

    The new egg2® carrycot will fit the original egg® chassis, however this has not been tested.

Tandem

  • Does the egg2 tandem seat fit on the original egg chassis in tandem mode?

    It will fit, however this has not been tested so we advise against it.

  • What is the maximum weight egg2® can take in tandem mode?

    In tandem mode with a seat unit and tandem seat, the maximum weight is 15kg per seat.

  • Is the egg2® suitable for twins?

    Yes, you can purchase tandem adaptors to convert the chassis into a double. Click here to find out more about tandem configurations.

  • Can you get a tandem seat in egg2® colourways?

    We currently have the following colourways available in a tandem seat: Monument Grey, Quartz, Just Black and Jurassic Grey.

Travel

  • When do I remove the newborn insert from my egg Shell Car Seat?

    There is no specific weight, or age as to when you should remove the newborn insert/wedge – it is at your discretion depending on the baby’s size. However, parents generally remove the newborn insert between 5-6 months, which will give the baby more room to grow. We recommend leaving the head hugger in for as long as possible, to provide extra support for the baby’s head.

  • Can the egg Shell Car Seat be fitted using a seat belt?

    As well as using the egg Shell Infant Car Seat on its Isofix base, you can also fit it using a car seat belt. Please click here to view the full fitting instructions.

  • How long can my baby stay in the egg Shell Car Seat?

    We recommend your baby uses the egg Shell Car Seat for a maximum of 2 hours without a break, in a 24 hour period.

  • I am having trouble removing my car seat from the multi car seat adaptors.

    Some car seats may be stiff and difficult to remove from the car seat adaptors, this is because they are designed to fit a range of different brands which all have different openings. If you experience this, check the adaptors are clean and free from damage, and check the car seat opening is clean and not damaged. You can also spray a small amount of furniture polish onto the adaptors, or apply a small amount of petroleum jelly and wipe away the excess.

  • Can I get a different car seat in an egg2® package?

    Many retailers will offer additional car seat options as part of an egg2® package, for example Maxi Cosi or Cybex. Please check with your local retailer who can advise you – please note package prices may differ.

  • Which car seats are compatible with egg2®?

    Many of the leading brands are compatible with the egg2®, including Maxi Cosi and Cybex – click here for a full list of tested car seats.

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