Accessories
Will the egg3 Carrycot and Stroller rain cover fit the egg2?
Yes, the size of the rain cover is the same.
What is the warranty on egg3 backpack and footmuff?
From the date of purchase, the egg3 Backpack and Footmuff have a warranty period of 6 months.
The warranty only applies to the original purchaser and is non-transferable. The products should be used in accordance to care labels.
How do I fit the egg2 Footmuff?
For help fitting the egg2 footmuff, please see this video.
For help fitting the egg2 Deluxe footmuff, please see this video.
Which car seats are compatible with egg2®?
Many of the leading brands are compatible with the egg2®, including Maxi Cosi and Cybex – click here for a full list of tested car seats.
Will the new egg2® special edition footmuff fit the original egg®?
Yes it will fit, however it will be longer than the seat.
Will the egg2® carrycot fit the original chassis?
The new egg2® carrycot will fit the original egg® chassis, however this has not been tested.
Can you get a tandem seat in egg2® colourways?
We currently have the following colourways available in a tandem seat: Monument Grey, Quartz, Just Black and Jurassic Grey.
Do existing accessories fit the egg2®?
Most of the original accessories will fit the egg2®, including: multi car seat adaptors, height adaptors, newborn insert, egg ride on board, egg bottle holder, egg parasol. You will however require egg2® tandem adaptors for doubling up.
Does the newborn insert fit the egg2®?
Yes, you are able to use the newborn insert with the egg2® stroller as an alternative to purchasing a carrycot.
Does the egg2® Stroller come with a raincover?
Yes, a raincover is included with the stroller and carrycot. The egg Shell Car Seat does not come with a raincover, but you can order a universal one here.
Care and Maintenance
Where can I purchase replacement parts?
You can purchase many replacement parts direct from us at eggstrollerdirect.com. If you cannot find what you are looking for, please email sales@babystyledirect.co.uk.
Do you offer professional cleaning services?
Unfortunately we don’t, but we have partnered with the Pram Parlour who offer a great service to those that need a professional clean of their stroller or car seat. Please click here to find out more.
Can I wash the egg2/3 mattress cover?
As per the care instructions, we recommend sponge clean only. We’d also recommend using something that can easily be removed, a sheet or similar, to protect the mattress, rather than taking its cover off.
How do I maintain the wheels?
We recommend you regularly clean and lubricate your wheels, using silicone spray or petroleum jelly. It is important to regularly check for grit and sand within the wheel fixtures, as these can corrode metal parts unless removed.
I am having trouble removing my car seat from the multi car seat adaptors.
Some car seats may be stiff and difficult to remove from the car seat adaptors, this is because they are designed to fit a range of different brands which all have different openings. If you experience this, check the adaptors are clean and free from damage, and check the car seat opening is clean and not damaged. You can also spray a small amount of furniture polish onto the adaptors, or apply a small amount of petroleum jelly and wipe away the excess.
How do I clean egg2® fabrics?
Fabrics should be cleaned in accordance with the care labels – but generally hand wash or sponge clean only, using a mild detergent and warm water.
I have an issue with my stroller, what do I do?
If your stroller is within warranty, in the first instance contact the retailer you purchased from who can advise. If your stroller is without of the warranty period, you can contact us on 01509 816444 or email info@eggstroller.com where we can advise – charges may apply depending on the issue.
egg2
Will the egg2 tandem adaptors fit the egg3?
Yes, they are the same.
Will the egg3 Seat Unit fit on the egg2 or original egg?
The egg3 seat will fit on the egg2 – it will also fit on the original egg chassis however it has not been tested and we advise against it. However, unfortunately we do not sell the main seat unit on its own – it comes with the chassis.
How do I fit the egg2 Footmuff?
For help fitting the egg2 footmuff, please see this video.
For help fitting the egg2 Deluxe footmuff, please see this video.
Will the egg2/3 tandem adaptors fit the original egg?
Unfortunately not, you’d require the original tandem adaptors which are unfortunately out of stock and will not be replenished. We advise checking online for second hand adaptors.
The legs of the egg2/3 seat unit aren’t in the same position.
If your seat unit legs aren’t in the same position, meaning you can’t fit it to the chassis, using the recline lever on the top of the seat you can adjust the leg manually.
Can I wash the egg2/3 mattress cover?
As per the care instructions, we recommend sponge clean only. We’d also recommend using something that can easily be removed, a sheet or similar, to protect the mattress, rather than taking its cover off.
How do I fit the insect net on the egg2/3 stroller?
Please follow the link to our full demonstration where you can view how to fit the insect net to the seat.
Will the egg2/3 wheels fit the original egg?
The egg2/3 wheels will fit, however you would need to purchase an entire set of four wheels as they are different sizes.
egg3
Will the egg2 tandem adaptors fit the egg3?
Yes, they are the same.
Will the egg3 Seat Unit fit on the egg2 or original egg?
The egg3 seat will fit on the egg2 – it will also fit on the original egg chassis however it has not been tested and we advise against it. However, unfortunately we do not sell the main seat unit on its own – it comes with the chassis.
Will the egg2/3 tandem adaptors fit the original egg?
Unfortunately not, you’d require the original tandem adaptors which are unfortunately out of stock and will not be replenished. We advise checking online for second hand adaptors.
The legs of the egg2/3 seat unit aren’t in the same position.
If your seat unit legs aren’t in the same position, meaning you can’t fit it to the chassis, using the recline lever on the top of the seat you can adjust the leg manually.
Can I wash the egg2/3 mattress cover?
As per the care instructions, we recommend sponge clean only. We’d also recommend using something that can easily be removed, a sheet or similar, to protect the mattress, rather than taking its cover off.
How do I fit the insect net on the egg2/3 stroller?
Please follow the link to our full demonstration where you can view how to fit the insect net to the seat.
Will the egg2/3 wheels fit the original egg?
The egg2/3 wheels will fit, however you would need to purchase an entire set of four wheels as they are different sizes.
eggZ
How do I change the harness height on the eggZ?
Unfasten the harness shoulder straps so that the two short straps dangle from the seat backrest. Insert your hand under the seat back cover by undoing the velcro on the underside of the seat and access the buckle on the back of the seat back. Thread the buckle from the seat back through to the front. Reposition the strap to the desired position and replace by reversing the removal procedure. Re attach the harness for use and adjust the strap length to suit the child.
How do I take the front wheel off the first generation eggZ?
Above the wheel on the inside you will see a thin sliver button, this is the wheel release. Press that in, some may find it useful to use something to aid pressing it in, and the wheel will come off.
Can the harness height be adjusted on the eggZ?
Yes they can, with 3 positions available for a growing child.
Can the eggZ freestand when folded?
Yes it does.
Does the eggZ come with a raincover?
Yes, the eggZ comes with a raincover.
What age is the eggZ suitable from and to?
The eggZ is suitable from birth to 22kg.
Is the egg2 carrycot compatible with the eggZ stroller?
The carrycot is not compatible, however the eggZ is suitable from birth.
Can I attach a car seat onto the eggZ stroller?
Unfortunately not, the eggZ is not a travel system.
Is the new eggZ cabin approved?
Unfortunately not, but most airlines will take the eggZ at the gate. Please check with your airline before travelling.
General
Will the egg3 Seat Unit fit on the egg2 or original egg?
The egg3 seat will fit on the egg2 – it will also fit on the original egg chassis however it has not been tested and we advise against it. However, unfortunately we do not sell the main seat unit on its own – it comes with the chassis.
The legs of the egg2/3 seat unit aren’t in the same position.
If your seat unit legs aren’t in the same position, meaning you can’t fit it to the chassis, using the recline lever on the top of the seat you can adjust the leg manually.
How do I fit the insect net on the egg2/3 stroller?
Please follow the link to our full demonstration where you can view how to fit the insect net to the seat.
Will the egg2/3 wheels fit the original egg?
The egg2/3 wheels will fit, however you would need to purchase an entire set of four wheels as they are different sizes.
How do I fit the hood of my new egg2/3?
It’s really simple – firstly zip the hood on and extend the canopy, then line up the clasp with the seat frame and snap on using the palm of you hand in the middle of the clasp. Please see a video here on our Facebook page.
Will egg2®fit in the boot of my car?
You can check out the product specifications here, to help determine how egg2® fits into your lifestyle.
When should I order my stroller?
We would advise expectant parents to starting thinking about their baby transport needs as soon as possible, and order at least 3 months before the baby is due.
How can I buy egg2®?
You can order egg2® from any egg stockist – click here to find your local store.
Do you do packages?
Yes, all egg2®‘s are available to purchase as part of a luxury 8-piece package – saving you money compared to if you purchased items separately. Packages include: stroller, carrycot, fur liner, footmuff, backpack, egg Shell car seat, Isofix base and multi car seat adaptors. Click here to find your local retailer.
Is the egg2® suitable for twins?
Yes, you can purchase tandem adaptors to convert the chassis into a double, but please be aware we only make tandem seats in a limited number of colourways. Click here to find out more about tandem configurations.
How much does the egg2® basket hold?
The basket holds up to 3kg, with a maximum volume of 21 litres.
How long is the warranty of the egg2® stroller?
From the date of purchase, the chassis and seat frame has a warranty period of 24 months. The carrycot, fabrics and raincover have a warranty period of 6 months.
The warranty only applies to the original purchaser and is non-transferable.
I have an issue with my stroller, what do I do?
If your stroller is within warranty, in the first instance contact the retailer you purchased from who can advise. If your stroller is without of the warranty period, you can contact us on 01509 816444 or email info@eggstroller.com where we can advise – charges may apply depending on the issue.
Where can I find the serial number of my egg2®?
The serial number is located on the inside, back right leg of the chassis.
How long can I use my egg2® for?
The egg2® Stroller is suitable up to a maximum of 25kg. The carrycot is suitable up to 9kg.
Can you remove the wheels easily?
Yes! The wheels come off very easily, the back wheels via the central release button and the front wheels on the inside of the chassis above the wheel.
Do you sell chassis’ separately?
Unfortunately we do not sell chassis’ on their own.
Will the egg2® carrycot fit the original chassis?
The new egg2® carrycot will fit the original egg® chassis, however this has not been tested.
Tandem
Will the egg2 tandem adaptors fit the original egg?
Unfortunately not – they are larger than the original tandem adaptors and will not fit.
Will the egg2 tandem adaptors fit the egg3?
Yes, they are the same.
Will the egg2/3 tandem adaptors fit the original egg?
Unfortunately not, you’d require the original tandem adaptors which are unfortunately out of stock and will not be replenished. We advise checking online for second hand adaptors.
Does the egg2/3 tandem seat fit on the original egg chassis in tandem mode?
It will fit, however this has not been tested so we advise against it.
What is the maximum weight egg2® can take in tandem mode?
In tandem mode with a seat unit and tandem seat, the maximum weight is 15kg per seat.
Is the egg2® suitable for twins?
Yes, you can purchase tandem adaptors to convert the chassis into a double, but please be aware we only make tandem seats in a limited number of colourways. Click here to find out more about tandem configurations.
Can you get a tandem seat in egg2® colourways?
We currently have the following colourways available in a tandem seat: Monument Grey, Quartz, Just Black and Jurassic Grey.
Travel
When do I remove the newborn insert from my egg Shell Car Seat?
There is no specific weight, or age as to when you should remove the newborn insert/wedge – it is at your discretion depending on the baby’s size. However, parents generally remove the newborn insert between 5-6 months, which will give the baby more room to grow. We recommend leaving the head hugger in for as long as possible, to provide extra support for the baby’s head.
Can the egg Shell Car Seat be fitted using a seat belt?
As well as using the egg Shell Infant Car Seat on its Isofix base, you can also fit it using a car seat belt. Please click here to view the full fitting instructions.
How long can my baby stay in the egg Shell Car Seat?
We recommend your baby uses the egg Shell Car Seat for a maximum of 30 minutes from birth to around 4 weeks old, and older babies up to 2 hours without a break.
I am having trouble removing my car seat from the multi car seat adaptors.
Some car seats may be stiff and difficult to remove from the car seat adaptors, this is because they are designed to fit a range of different brands which all have different openings. If you experience this, check the adaptors are clean and free from damage, and check the car seat opening is clean and not damaged. You can also spray a small amount of furniture polish onto the adaptors, or apply a small amount of petroleum jelly and wipe away the excess.
Can I get a different car seat in an egg2® package?
Many retailers will offer additional car seat options as part of an egg2® package, for example Maxi Cosi or Cybex. Please check with your local retailer who can advise you – please note package prices may differ.
*Maxi Cosi Tinca, Marble and Pebble Pro are available to be purchased as part of an egg Package through a stockist, but they cannot be purchased separately through egg/BabyStyle.*
Which car seats are compatible with egg2®?
Many of the leading brands are compatible with the egg2®, including Maxi Cosi and Cybex – click here for a full list of tested car seats.